Windows10 3 tips for home tech supportMost people I know don’t really understand what I do and say I’m a “computer guy”. As those of you who work with computers will know this means you end up doing home and family technical support.

Many of you bleeding edge folks will have upgraded to windows 10 already. I’ve just done it for three PCs.

  1. A PC that crashed during the install of Windows 10.
  2. A PC that is a new computer gaming build.
  3. The laptop I use for work.

As you will guess these three covered most scenarios associated with upgrades.

  1. The crashed PC, I just had to get as much of the data recovered, for the lowest number of hours.
  2. The gaming computer, I just needed it to work once installed. There was no data on the PC so it was the easy one.
  3. My laptop which I rely on to make a living I needed to take the most care and have lots of options should things go wrong.

Outcomes : they all got there and were successful.

Lessons for you

  • Before you start make sure you create a restore point (howto create restore point – don’t bother with the video just scroll down and read howto) on the PC you’re upgrading. In the case of the crashed one this would have made fixing and recovering data a LOT easier.
  • Create rescue media on a  USB key. I used the first part of this blog post about pre Windows10 activities. I only did the first part of the blog post using the Macrium relect tool to create the rescue media, because making a clone of my work laptop disk wasn’t possible, I didn’t have an external disk drive that was big enough.
  • 2 Logins before you do anything.
    Once the PC has got to the windows 10 logon screen, login (it will take a long time). You may notice things aren’t quite right e.g. the desktop isn’t quite the same, or the User account photo isn’t there. Don’t worry and don’t do what you’re used to doing  and run windows update. Do this instead : immediately restart the PC and log in again. I found with all three that this logon took a long time too, but that the desktop and the other strange items (Avast firewall can’t turn on etc) were all fixed and everything was fine.
  • If you really get stuck, as I did with the crashed PC I was able to recover some of the files from prior to the Windows 10 install using the Recuva tool from Piriform. I’ve used lots of their tools now and I find them very good (even the free versions).

So if you’re going to upgrade to Windows 10 here are my 3 recommendations

  • Give yourself 1/2 a day of prep and 1/2 a day to do the upgrade.
  • Create a restore point and make recovery media on a usb stick.
  • Backup all the stuff you care about onto an external drive just in case.
IT home support 3 tips for Windows 10 upgrade