Great get together today with Trevor and Eirlys from Pegasus Health. We talked about their intranet “resOURce” as well as intranet team career development.
The themes we discussed were:
- more work than capacity
We discussed how to pick the work that helps keep the intranet and intranet team in the senior staff’s mind. Key aspects were picking work to do that had
- senior support
- tangible benefits to front line staff
- aligned with strategic moves in the organisation
- more new value work than maintenance
- how to close the communications loop
- marrying up intranet and email communications channels so that all staff get all key messages
- how to split messages up so staff aren’t overloaded
- how to use tools like Bamboo Alerts for daily and weekly news item email digests.
Since our discussions I’ve thought about this issue of how to ensure all staff get all key messages but don’t get them more than once. One way to achieve this would be as follows:
News item headlines and summaries appear on the home page. When a staff member visits a full news item the log files record the view, particularly the user’s name. When the weekly email digest process runs it sends an individual email to each staff member. The process includes all the news items since the last digest and only one link to the items THIS user has already read. This is possible because the email digest process can look at the log file of full news items visited by the user.
Intranet staff career progression
We also spent some time discussing career progression. Specifically ensuring ways to demonstrate the intranet team’s skills and experience.
- Document projects you’ve run or been involved in e.g. The idea, the plan, the exclusion and the impact.
- Documenting skills you have e.g. photos of workshops along side the goal and outcome of the workshop.
By doing these things each month as you work it is easier to put together a CV or resume and prepare for job interviews.
Key to this work is how you present your experience over time.
Ideally every project you work on should have a final section “Review” or “Reflection”. The summary screen shots, photos and outcomes for this part of the project will provide you with things you can share via your own website, CV/resume, linkedIn and other mediums to demonstrate your abilities.